189 Privacy Policy – Protecting Our Users' Data
This policy explains how 189 collects, uses, stores, and protects personal information of users in Malaysia. Your privacy is our priority.
Effective Date: 1 January 2026
Information We Collect
When you register and use the 189 platform, we collect various types of information to ensure safe and smooth service operations. The types of information collected include:
- Account information: Full name, email address, phone number, date of birth, and identity information required for account verification.
- Payment Information: Transaction records in Malaysian Ringgit (MYR) via FPX, TNG eWallet, or Boost. We do not store full card numbers; all payment processing is handled securely by third-party providers.
- Device and browser information: Device type, operating system, IP address, browser type, and related technical data for troubleshooting and security.
- Usage data: Pages visited, session duration, clicked buttons, and any interaction with the platform to improve user experience.
- Cookies: Small files stored on your device to recognize sessions, language preferences, and auto-login.
Purpose of Data Use
189 uses collected information solely for legitimate and necessary purposes, including:
- Processing account registration, login, and user identity verification.
- Securely processing deposits, withdrawals, and financial transactions in MYR.
- Providing responsive customer support and resolving user complaints.
- Detecting and preventing fraud, unauthorized access, or activities violating the terms of use.
- Analyzing usage patterns to improve the platform’s interface, performance, and content.
- Sending important account updates, changes to terms, or security notices.
189 will never sell or rent your personal information to third parties for marketing purposes without your consent.
Cookies & Session Tracking
The 189 platform uses essential and optional cookies to ensure a consistent and secure user experience. Essential cookies are required for core functions such as login authentication, session security, and language preference. Analytics cookies are used anonymously to understand how users interact with the platform.
You can control cookie settings through your browser. However, blocking essential cookies may affect basic platform functions like login and account security. For the best experience, we recommend not fully blocking 189 platform cookies.
Data Storage, Security & Third-Party Sharing
Storage & Security
All 189 user data is stored on servers secured with SSL encryption and strict access controls. We implement appropriate technical and organizational security measures to prevent unauthorized access, data loss, or accidental disclosure. Account data is retained while your account is active and can be deleted upon your request following our established procedures.
Third-Party Sharing
189 may share user information with third parties only in the following limited situations:
- Payment service providers that securely process your MYR transactions.
- Malaysian authorities when required by law or valid court order.
- Technical service providers supporting platform operations under strict confidentiality agreements.
In all cases, data sharing is limited to necessary information only and subject to strict privacy controls.
User Rights, Policy Updates & Contact Us
User Rights
As a 189 platform user, you have the following rights regarding your personal data:
- Access Rights: You can request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or outdated, you can request corrections via account settings or customer support.
- Right to Erasure: You can request deletion of your account and personal data, subject to record-keeping obligations required by Malaysian law.
Changes to the Privacy Policy
189 reserves the right to update this Privacy Policy periodically to reflect changes in operations or legal requirements. Any significant changes will be notified via a notice on the website or email to registered users. Continued use after changes take effect is considered acceptance of the updated policy.
Contact Our Support
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us via email at [email protected] or refer to the FAQ for immediate assistance. The 189 support team is available 24/7.